Terms of service
1. About Us
This online store is operated by [Registered company name], trading as [Store name], based in Qatar.
By placing an order, you agree to these Terms of Service and our published policies.
2. Products
We sell ready-made clothing, including abayas, jalabiyas, long blazers, and dresses.
We aim to display product descriptions, measurements, and colours accurately. Colours may appear slightly different depending on your screen settings. This does not affect your rights if a product materially differs from its description.
Please review the product details and size guide before ordering.
3. Orders
You must provide accurate contact, delivery, and payment details.
An order confirmation acknowledges receipt of your order. Acceptance occurs when we confirm dispatch.
If an item is unavailable or we cannot fulfil your order, we will notify you and refund any payment collected for the cancelled item.
If we discover a material pricing or description error before dispatch, we will contact you to confirm whether you wish to proceed with the corrected details or cancel for a refund.
4. Prices and Payments
Prices are displayed in Qatari Riyals (QAR), unless otherwise stated. Applicable delivery charges and any other charges will be shown before you complete checkout.
Payments must be made using the methods available at checkout. Discounts apply only under the conditions stated for each promotion.
5. Delivery
We deliver to the locations available at checkout. Delivery estimates are provided when ordering and may vary due to circumstances affecting delivery.
Please ensure your address and phone number are correct. Any additional delivery costs resulting from incorrect details or a requested redelivery will be communicated to you before being charged.
If your order is delayed, lost, or arrives damaged, contact us so we can investigate and arrange an appropriate resolution.
6. Cancellations
Contact us promptly if you wish to cancel or change an order. We will accommodate requests where the order has not already been dispatched or an agreed alteration has not begun.
After dispatch, eligible items may be returned under our Return and Refund Policy.
7. Returns and Refunds
Returns, exchanges, and refunds are handled according to our published Return and Refund Policy.
Nothing in these terms limits your legal rights concerning defective, incorrect, or misdescribed products.
8. Website Use
You must not use our website for unlawful activities, fraudulent transactions, or actions that interfere with its operation or security.
You must have legal capacity to make a purchase, or purchase with the permission of a parent or legal guardian.
9. Intellectual Property
Our original website content, branding, photographs, and designs belong to us or their respective owners. Commercial reproduction or use requires permission from the relevant rights holder.
10. Privacy
We handle personal information according to our Privacy Policy. Please review it to understand how information is collected, used, and shared.
11. Responsibility
We remain responsible for fulfilling our obligations to you under applicable law. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
12. Changes to These Terms
We may update these terms by publishing a revised version on our website. The terms available when you place your order will apply to that order, subject to applicable law.
13. Governing Law
These terms are governed by the laws of the State of Qatar, without limiting any mandatory consumer protections applicable to your purchase.
Please contact us first with any complaint so we can seek a resolution. This does not prevent you from contacting the relevant authorities or pursuing available legal remedies.
14. Contact Information
Store name: AL KHUZAMA
Registered company name: AL KHUZAMA FOR WOMENSWEAR
Commercial Registration number: 252275
Business address: Doha, Qatar
Email: alkhuzamaforwomenswear@gmail.com
Phone / WhatsApp: +974 3366 1722